Privacy Policy

At BookPaws, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pet boarding management platform.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you provide when you:

• Create an account or register for our services
• Fill out forms or contact us
• Use our booking and management features
• Communicate with us via email or other channels

This information may include:

• Business information (company name, address, contact details)
• Personal information (name, email address, phone number)
• Pet information (names, breeds, ages, medical information)
• Customer information (names, contact details, booking history)
• Payment information (processed securely through third-party providers)

1.2 Information We Collect Automatically

When you use our service, we automatically collect certain information, including:

• Usage data (features used, time spent, pages visited)
• Device information (IP address, browser type, operating system)
• Log data (access times, error logs, performance data)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

Purpose	Information Used
Provide and maintain our services	Account information, business data, pet information
Process bookings and reservations	Customer information, pet details, booking preferences
Send notifications and communications	Contact information, booking details
Generate business analytics and reports	Usage data, booking patterns, revenue information
Improve our services	Usage data, feedback, error logs
Process payments	Payment information (processed by third parties)
Comply with legal obligations	All information as required by law

3. Information Sharing and Disclosure

3.1 We Do Not Sell Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes.

3.2 When We Share Information

We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our platform (e.g., hosting, payment processing, email services)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you have given explicit consent to share information

3.3 Data Processing Partners

We work with the following types of service providers:

• Cloud hosting providers (Supabase)
• Email service providers (EmailJS)
• Payment processors
• Analytics providers

4. Data Security

4.1 Technical Safeguards

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Secure data centers and infrastructure

4.2 Organizational Safeguards

• Employee training on data protection
• Limited access to personal information
• Regular security audits and reviews
• Incident response procedures

5. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

6. Your Rights and Choices

6.1 Access and Portability

You have the right to access your personal information and receive a copy of your data in a portable format.

6.2 Correction and Updates

You can update or correct your information through your account settings or by contacting us.

6.3 Deletion

You can request deletion of your personal information, subject to certain legal and operational requirements.

6.4 Opt-out of Communications

You can unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us.

6.5 Data Processing Objections

You have the right to object to certain processing of your personal information, including processing for direct marketing purposes.

7. Cookies and Tracking Technologies

7.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences

7.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect the functionality of our service.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Providing notice through our service

Your continued use of our service after any changes constitutes acceptance of the updated Privacy Policy.

11. Legal Basis for Processing (GDPR)

For users in the European Union, we process your personal information based on:

• Contract Performance: To provide our services as agreed
• Legitimate Interest: To improve our services and ensure security
• Consent: For marketing communications and optional features
• Legal Obligation: To comply with applicable laws

12. Contact Information

13. Complaints

If you have concerns about how we handle your personal information, you have the right to lodge a complaint with your local data protection authority.

This Privacy Policy was last updated on December 2024. We recommend reviewing this document periodically for any updates.